Which of the following is NOT a purpose of interviewing witnesses in adjusting losses?

The purpose of interviewing witnesses during the claims adjustment process is multifaceted and essential for thorough claims investigation. One of the primary objectives is to gather relevant information that can influence the decision on the claim, ensuring that all pertinent facts are considered.

Delaying payment of a claim does not serve as a productive or ethical motive for interviewing witnesses. In fact, claims adjusters aim to resolve claims efficiently and fairly, relying on witness statements to clarify details of the incident and determine liability. Any delays in payment ideally arise from the need for further investigation or information rather than from a desire to postpone the process.

In contrast, assessing how well a witness can handle themselves during formal proceedings can help prepare for potential litigation. Understanding coverage issues is critical for determining what is claimable under the insurance policy. The relationship between the witness and the insured can also provide context that may influence the reliability or relevance of the witness's testimony. Each of these is a legitimate purpose within the scope of claims adjustment, while delaying payment contradicts the foundational goal of the adjustment process.